FAQs

My Solare Wave Lamp stopped moving. What can I do to fix it?

  • Ensure the power adapter you’re using is not a fast-charging phone adapter (PD/QC). Use a standard USB power adapter.
  • While the lamp is on, try adjusting the brightness level.
  • The rotation gear inside the lamp may have loosened during handling and delivery.

If the above methods don’t work, gently tap the bottom of the lamp to trigger the rotation.

I've just placed an order but did not receive a confirmation email or tracking number. What should I do?

Order confirmation emails are sent immediately after you place an order with us.

As for the tracking number, it will be sent to your email once your order has been processed. Please allow 1 to 2 business days for us to process your order.

If you can’t find any email from us, please check your spam folder.

Still need help? Fill out the contact form below or email us at support@shopsolareonline.com.

I entered the wrong shipping address at checkout. How can I fix this?

Send us an email as soon as possible at support@shopsolareonline.com. Include your order number and the new, correct shipping address.

We regret that if an order has already been processed and dispatched, we’re unable to change the address. Please double-check your shipping details when placing an order.

Contact us

Reach out to us by filling the form below and we will get back to you within 2–3 business days.

NOTE:

1. If you encounter any issue with your received order, please email us together with a short video demonstrating the issue to support@shopsolareonline.com within the first 7 days of delivery (as indicated by your tracking number).

2. Beware of scams. We do NOT entertain or respond to enquiries and/or orders not placed directly with us. Please be careful with fraudulent websites claiming to be us. Customers are encouraged to do their due diligence before making any online purchase.

How to verify: Only trust our official domain shopsolareonline.com. Any other site using our brand name is not affiliated with us.